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Privacy Policy

Your Stride, LLC

Effective Date: June 2, 2026

Website: YourStrideRx.com

Your privacy matters to us. This Privacy Policy explains how Your Stride, LLC and its affiliated website, platform, services, and programs, including YourStrideRx.com and any related pages, forms, portals, communications, or services we operate or support, collect, use, disclose, store, and protect information about you.

For purposes of this Privacy Policy, “Your Stride,” “we,” “us,” or “our” means Your Stride, LLC. “You” or “your” means any visitor, user, patient, customer, prospective customer, or other person who interacts with our website, services, communications, forms, or platform.

This Privacy Policy applies to information collected through our public website, online intake forms, customer service communications, account tools, scheduling tools, payment workflows, order-support workflows, and other online or offline interactions with us.

This Privacy Policy does not replace any separate Notice of Privacy Practices that may be provided by a licensed health care provider, pharmacy, medical group, telehealth provider, or other covered entity. If you receive health care services from a licensed provider through or in connection with our platform, that provider may provide a separate HIPAA Notice of Privacy Practices describing how protected health information may be used and disclosed.

1. Important Health Privacy Notice

Your Stride may help connect individuals with licensed health care providers, pharmacies, technology vendors, customer support services, payment processors, shipping providers, and other service providers involved in telehealth, prescription, pharmacy, wellness, or related services.

Depending on the nature of your interaction with us, some information you provide may include health-related information, prescription-related information, medication history, medical intake responses, identity verification information, payment information, and order-support information.

Some health information may be protected under federal or state health privacy laws, including HIPAA, when handled by a covered health care provider, pharmacy, or their business associate. Other health-related information may be protected under consumer privacy, data security, health data, or breach notification laws.

We take health-related information seriously and design our practices to limit collection, restrict access, and use your information only for appropriate business, service, health care, legal, compliance, safety, security, and user-authorized purposes.

2. Information We Collect

We may collect the following categories of information, depending on how you interact with us.

A. Contact and Account Information

We may collect:

B. Identity and Eligibility Information

To support account setup, provider review, prescription-related services, fraud prevention, age verification, payment processing, shipping, legal compliance, or safety requirements, we may collect:

C. Health, Medical, and Prescription-Related Information

If you complete medical intake forms, request prescription-related services, communicate with a provider, or interact with our platform for health-related services, we may collect information such as:

We do not ask you to provide health information unless it is reasonably needed to provide, support, administer, or evaluate services you request.

D. Payment and Transaction Information

We may collect or process information related to purchases, subscriptions, invoices, refunds, and billing, including:

We generally use third-party payment processors to process card payments. We do not intend to store full credit card numbers on our own servers.

E. Order, Pharmacy, Shipping, and Customer Support Information

To support prescription-related workflows, customer service, order status, pharmacy coordination, and shipping, we may collect:

F. Communications

We may collect information when you contact us by email, phone, text message, chat, website form, portal message, social media, or other channels, including:

G. Website, Device, and Usage Information

When you visit our website or use our online services, we may automatically collect:

H. Cookies and Similar Technologies

We may use cookies, pixels, tags, scripts, local storage, analytics tools, and similar technologies to operate the website, remember preferences, improve performance, detect security issues, understand website traffic, and support limited marketing activities.

We do not knowingly use tracking technologies to disclose sensitive health information, prescription information, medical intake responses, or protected health information to advertising platforms for targeted advertising.

3. How We Collect Information

We may collect information:

4. How We Use Information

We may use your information for the following purposes.

A. To Provide and Support Services

We may use information to:

B. To Support Health Care, Pharmacy, and Prescription-Related Workflows

Where applicable, we may use information to:

Licensed providers are responsible for their independent medical judgment. Pharmacies are responsible for pharmacy dispensing and related pharmacy obligations.

C. To Communicate With You

We may use your information to send:

You may opt out of marketing messages, but we may still send important transactional, account, legal, safety, or service-related communications.

D. For Safety, Security, and Fraud Prevention

We may use information to:

E. For Legal, Regulatory, and Compliance Purposes

We may use information to:

F. To Improve Our Services

We may use information to:

When possible, we use aggregated, de-identified, or anonymized information for analytics and improvement purposes.

5. How We Disclose Information

We may disclose information as described below.

A. Licensed Health Care Providers

If you request health-related or prescription-related services, we may disclose relevant information to licensed health care providers or medical groups for review, consultation, diagnosis, treatment decisions, follow-up, documentation, or other health care-related purposes.

B. Pharmacies and Pharmacy Partners

If a prescription is issued, we may disclose necessary information to pharmacies, pharmacy vendors, fulfillment partners, or related service providers to support prescription processing, dispensing, payment, shipping, refill support, and order-related communications.

C. Service Providers and Vendors

We may disclose information to vendors that help us operate our business, including:

These vendors are authorized to use information only as needed to provide services to us or as otherwise permitted by law and contract.

D. Business Partners Involved in Services You Request

We may disclose information to business partners, vendors, or contractors involved in services you request, such as telehealth platform partners, pharmacy support partners, care coordination vendors, or operational support providers.

E. Payment Processors and Financial Institutions

We may disclose transaction-related information to payment processors, banks, card networks, fraud prevention vendors, and financial institutions to process payments, prevent fraud, handle disputes, and comply with payment rules.

F. Shipping and Delivery Providers

We may disclose your name, shipping address, phone number, email address, tracking details, and order-related information to shipping carriers, logistics providers, or fulfillment vendors.

G. Legal, Safety, and Compliance Disclosures

We may disclose information when we believe disclosure is reasonably necessary to:

H. Corporate Transactions

If we are involved in a merger, acquisition, financing, restructuring, sale of assets, bankruptcy, or similar business transaction, information may be disclosed or transferred as part of that transaction, subject to applicable law.

I. With Your Consent or Direction

We may disclose information when you authorize us to do so or direct us to share it with another person or organization.

6. How We Treat Health Information

Health-related information may be subject to different privacy rules depending on who collects it, who holds it, how it is used, and whether the party handling it is covered by HIPAA or another health privacy law.

If a licensed provider, pharmacy, or other covered entity provides you with a HIPAA Notice of Privacy Practices, that notice will describe how that covered entity may use and disclose protected health information.

Your Stride may act as a service provider, technology provider, administrative support provider, business associate, or other support organization depending on the specific service and relationship involved. When required, we use contractual, technical, and administrative safeguards designed to protect health information.

We do not sell protected health information. We do not knowingly use medical intake responses, prescription information, or provider communications for targeted advertising.

7. Marketing, Advertising, and Analytics

We may use limited personal information, such as your email address, phone number, website activity, or communication preferences, to send marketing communications where permitted by law.

We may use analytics tools to understand website traffic and improve the user experience. Analytics information may include page views, device type, browser type, approximate location, referral source, and general website behavior.

We do not knowingly use sensitive health information, prescription details, provider communications, medical intake responses, or protected health information for targeted advertising.

If we use advertising or analytics technologies, we intend to configure them in a way that avoids sharing sensitive health information with advertising platforms.

You may opt out of marketing emails by using the unsubscribe link in the email. You may opt out of marketing text messages by replying “STOP,” where applicable. Transactional, account, order, legal, safety, or service-related messages may still be sent.

8. Text Messages, Calls, and Email Communications

By providing your phone number or email address, you authorize us to contact you about your account, intake forms, orders, payments, scheduling, shipping, customer service, security, and related services.

If you separately consent to marketing text messages, calls, or emails, we may send promotional communications where permitted by law. Consent to marketing communications is not required to purchase services.

Message and data rates may apply. You may opt out of marketing text messages by replying “STOP.” You may request help by replying “HELP,” where supported.

Email and text communications may not always be secure. Please avoid sending highly sensitive medical information by unsecured email or text unless directed through a secure channel.

9. Cookies and Your Choices

Most browsers allow you to block, delete, or manage cookies. If you disable cookies, some website features may not work properly.

We may use cookies and similar technologies for:

We do not knowingly place advertising pixels or tracking technologies on pages where users submit detailed medical intake responses, prescription information, or protected health information unless such use is legally permitted and appropriately safeguarded.

10. Data Retention

We keep information for as long as reasonably necessary to provide services, operate our business, comply with legal obligations, resolve disputes, maintain records, enforce agreements, prevent fraud, and protect our users and business.

Retention periods may vary based on the type of information, the purpose for which it was collected, legal requirements, provider or pharmacy obligations, payment rules, tax and accounting rules, dispute requirements, and operational needs.

We may be unable to delete certain information if retention is required or permitted by law, including health care records, pharmacy records, transaction records, fraud prevention records, legal records, consent records, or records needed to complete services you requested.

11. Security

We use reasonable administrative, technical, and physical safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure.

These safeguards may include access controls, authentication, encryption where appropriate, vendor controls, monitoring, audit logs, secure hosting, internal policies, and employee or contractor access restrictions.

No website, platform, database, transmission, or storage system can be guaranteed to be completely secure. You are responsible for maintaining the confidentiality of your account login information and notifying us promptly if you believe your account has been compromised.

12. Your Privacy Choices and Rights

Depending on where you live and the type of information involved, you may have rights to:

To submit a privacy request, contact Your Stride through the Contact Us page on YourStrideRx.com.

We may need to verify your identity before processing your request. We may decline or limit requests when permitted by law, including when information must be retained for legal, health care, pharmacy, safety, fraud prevention, security, tax, accounting, transaction, or dispute-resolution purposes.

13. Texas Privacy Notice

If you are a Texas resident, you may have rights under the Texas Data Privacy and Security Act, subject to applicable exceptions.

Texas residents may have the right to:

We do not sell protected health information. We do not knowingly use sensitive health information for targeted advertising.

To exercise Texas privacy rights, contact Your Stride through the Contact Us page on YourStrideRx.com. If we deny your request, you may have the right to appeal by contacting the company and stating that you are appealing our decision.

14. California and Other State Privacy Rights

Residents of California and certain other states may have additional privacy rights under applicable state privacy laws.

Depending on your state of residence and applicable law, these rights may include the right to know, access, correct, delete, obtain a portable copy, opt out of certain data sharing or targeted advertising, limit use of sensitive personal information, or appeal a denied request.

We will honor applicable state privacy rights as required by law.

We do not sell protected health information. We do not knowingly use medical intake responses, prescription information, or provider communications for targeted advertising.

15. De-Identified and Aggregated Information

We may create or use de-identified, anonymized, or aggregated information for analytics, research, product improvement, reporting, compliance, or business purposes.

When we use de-identified information, we take reasonable steps designed to prevent the information from being used to identify you, unless permitted by law.

16. Children’s Privacy

Our services are intended for adults who are at least 18 years old.

We do not knowingly collect personal information from children under 13. We do not knowingly offer prescription-related or telehealth-related services directly to minors through our public website unless expressly stated and legally permitted with appropriate consent.

If you believe a child has provided personal information to us without appropriate consent, please contact the company through the Contact Us page on YourStrideRx.com so we can review and take appropriate action.

17. Third-Party Websites and Services

Our website may link to third-party websites, platforms, pharmacies, providers, payment processors, shipping carriers, or other services.

We are not responsible for the privacy practices, security, content, or policies of third-party websites or services that we do not control. You should review the privacy policies of any third-party services you use.

18. Social Media and Public Content

If you interact with us on social media or publicly post about us, the information you share may be visible to others depending on your privacy settings and the platform’s policies.

Please do not post private medical, prescription, account, payment, or personal information publicly.

If you submit a review, testimonial, photo, comment, or other content, we may use it as permitted by law and any consent or authorization you provide.

19. International Users

Our services are intended for users located in the United States. If you access our website from outside the United States, you understand that your information may be processed and stored in the United States, where privacy laws may differ from those in your location.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will update the effective date or last updated date shown with the policy.

If we make material changes, we may provide additional notice, such as posting a notice on our website, sending an email, or providing notice through your account or portal, where appropriate.

Your continued use of our website or services after an updated Privacy Policy is posted means you acknowledge the updated policy, except where additional consent is required by law.

21. Contacting the Company

If you have questions about this Privacy Policy, your information, or your privacy rights, please contact Your Stride, LLC through the Contact Us page on YourStrideRx.com.

For privacy rights requests, please include your name, contact information, state of residence, and the nature of your request. For your protection, we may need to verify your identity before fulfilling certain requests.

22. HIPAA Notice of Privacy Practices

If you receive services from a licensed health care provider, pharmacy, or other covered entity, you may receive a separate HIPAA Notice of Privacy Practices from that provider, pharmacy, or covered entity.

That notice will explain how protected health information may be used and disclosed for treatment, payment, health care operations, and other purposes permitted or required by law. It will also explain your HIPAA rights, which may include rights to access, amend, restrict, request confidential communications, receive an accounting of certain disclosures, and file a complaint.

This Privacy Policy is intended to describe Your Stride’s privacy practices for our website, platform, communications, and business operations. It does not limit any rights you may have under a separate HIPAA Notice of Privacy Practices.

23. No Sale of Protected Health Information

Your Stride does not sell protected health information.

Your Stride does not knowingly sell sensitive health information, prescription information, medical intake responses, provider communications, or pharmacy fulfillment information.

If we ever engage in an activity that legally requires your authorization or opt-in consent, we will seek that authorization or consent before doing so.

24. Summary of Our Privacy Commitments

We are committed to:

End of Privacy Policy